Tracking calls is no longer just a basic function for automotive dealerships. It has a significant impact on customer service and sales. Simply speaking, it can help dealers catch business opportunities left and right. A car dealership phone system acts as a pillar of support to an automotive company by making lead tracking and the successful deal-closing process easier.
What is a Car Dealership Phone System?
A car dealership phone system is a telecommunications system designed to manage and monitor the large volume of calls a dealership receives. Auto dealership phone systems help optimize customer service and sales processes.
A cloud-based phone system for small businesses provides tools that attempt to reduce a dealership’s turnover rate and boost customer interactions. Dealership phone systems provide facilities to handle customer calls quickly and efficiently.
Top 15 Features of a Car Dealership Phone System
A car dealership phone system should aid sales processes, customer service, and training. These key features include call routing, call recording, and text messaging. These characteristics work together to ensure streamlined and effective communication between the customer and the dealership.
1. Call Routing & Interactive Voice Response (IVR)
A cloud-based phone system for small business should be able to direct a customer’s incoming call to the correct department. This direction process should be swift and efficient, and the customer should not wait too long. An interactive voice response keeps a customer engaged in the call and reduces wait time.
2. Seamless CRM Integration Ability
An auto dealership phone system should sync well with automotive CRM tools. Spyne’s car dealer CRM system functions seamlessly with its dealership phone system. This ability makes accessing customer records and tracking past interactions convenient.
3. Call Monitoring and Recording
Monitoring of calls aids in training and promotes professionalism. Spyne’s auto sales CRM and phone system integrate to track calls live. Having a record of call history solidifies compliance with industry standards.
4. Personalized Text Message Features
Specifically, curated text messages for the customer allow proactive communication, keeping their preferences in the loop. Spyne’s car dealership phone system generates customer-centric communication that reviews their vehicle buying history and dealership activity. This can help automotive dealerships tailor their marketing efforts toward their customers.
5. Detailed Analytics on Call History
Call reports track the volume of calls, alert the dealership on missed calls, and customer response time. Spyne provides dealers with these features using our automotive CRM. This ensures everyone is on the same page and significantly improves staff service.
6. Voicemail to Text & Email Alerts
A car dealership phone system like Spyne’s converts voicemails from the customer to text messages and sends them via email or SMS alerts. This enables on-the-go access, ensures no lead is missed, and facilitates easy lead engagement.
7. Receptionist Queues
Missed calls are never a trend with receptionist queues where the call is transferred to various agents simultaneously.
8. Call Center Reporting
This feature lets your phone system find common call trends and trace preference patterns.
9. SMS Alerts
You can send and receive messages from your customers using the SMS feature. Send promotional messages, reminders about servicing, and follow-up alerts based on their purchase.
10. Mobile Optimized App
A car dealership phone system can even be used as an app. With a user-friendly and navigable interface, you can access call logs and records on the go.
11. Unlimited Rollover Lines
This feature prevents busy lines and cluttered signals, seamlessly transferring calls to various channels.
12. Integration of Paging Systems
Paging systems allow for more rapid and high-alert calls that let employees know of the importance of a customer’s call. This allows for the prioritization of more serious grievances.
13. Monitor and Train
Use previous call recordings to train staff on how to respond and the information to provide depending on the call nature. Great call examples set a good training foundation for the staff.
14. Video Conferencing
Remote appointments can be handled with video chat conferences during a servicing session. Deals can also be successfully closed via video calls.
15. Marketing Tools
Dynamic messages are sent out after priority calls to extend your marketing efforts using tailored promotions.
The 15 Benefits of a Car Dealership Phone System
A car dealership phone system provides many benefits for the automobile industry. Dealership CRM providers integrate with auto dealership phone systems to help with sales and improve customer service.
1. Effective Lead Management
An effective cloud based phone system for business swiftly directs callers to the designated department. This ensures effective lead management and caters to all leads, not letting any slip through the cracks. The automated features of auto dealership phone systems save time and reduce the effort needed to follow up with customers.
2. Enhances Customer Service
The address of queries significantly improves customer retention through phone calls or emails. Automated alerts let customers know when they have received a response to their grievances–these alerts are almost instantaneous. Quick responses to customer inquiries ensure that no gaps are made in communication.
3. CRM Integration for Lead Management
Integration with an automotive CRM system automatically logs any calls made to the dealer. Each customer’s call logs help personalize marketing tactics toward individual preferences. It helps cater to the needs of all consumers. A click-to-call option promotes faster follow-ups and guarantees boosted conversion rates.
4. Promotes Clear Communication
Recording and monitoring calls through VOIP for auto dealerships helps train the staff on responses and ensures proactive messaging. That way, the sales team has a concise understanding of customer requirements. This automotive CRM software feature eliminates the need for constant, manual follow-ups with the customer.
5. Easy Mobile Access
On-the-go access through a mobile enables your dealership to track activity in your phone system from anywhere. These automotive CRM solutions create a strong foundation for connectivity between the sales team and customers from anywhere in the world. A feature such as this also speeds up the automotive aftersales process, enabling customers to reach out whenever needed.
6. Constant Customer Engagement
Customer retention rates are boosted significantly with a car dealership phone system. Automated follow-ups, reminders, and promotional messages send essential reminders to do with a customer’s dealership history. Custom hold messages can also hold the customer’s attention while they wait for further action.
7. Faster Response Times
A sound system allows dealerships to answer calls quickly and efficiently, eliminating wait times and boosting customer satisfaction.
8. Personalized Experience
Features like tailored greetings and on-hold music promote a professional, personalized, and organized customer experience.
9. Automated Tasks
A click-to-call button, appointment reminders, and automated follow-ups make customer interactions efficient and eliminate repetitive tasks.
10. Improved Dealership Productivity
Automated tasks and streamlined workflows increase productivity and allow employees to focus on a broader range of marketing efforts.
11. Reduced Costs
Cloud based phone system for small business eliminates the need for expensive hardware and can reduce ongoing costs for manual labour and maintenance.
12. Reporting Analytics
These provide valuable insights into customer behaviour and the sales performance of your VoIP for automotive dealerships. You can use these to improve your sales efforts.
13. Stronger Customer Relationships
A proactive car dealership phone system strengthens customer relationships by striving to provide the best possible service. Active communication and efforts to understand consumer preferences go a long way.
14. Organized Inventory Management
Integration with DMS systems for car dealerships allows for better inventory tracking and real-time stock monitoring so you can give your customers a complete understanding of the vehicles you offer.
15. Scalability for Growing Businesses
An efficiently designed system can grow alongside a business and provide the necessary means to meet its goals. Whether hiring new staff or changing locations, an effective phone system will constantly adapt.
How Can My Automotive Dealership Work with Spyne’s Connect.ai?
Navigating our Connect.ai automation requires minimal effort and has been praised for its ease of use. Our cloud dealer management system makes operations tenfold easier–you’ve got your customers’ information under a single dashboard. Spyne’s automotive CRM providers make viewing this information convenient. You also have the liberty to customize it as per relevant leads. Follow these three simple steps for a well-rounded understanding of how your automotive dealership can work with our Connect.ai.
Step 1: Connect and Understand
Spyne’s CRM experts will get on a call with you to better understand your business needs. This time is used to learn the challenges your dealership is facing and find a scalable and budget-friendly solution.
Step 2: Examine and Advise
After clearly understanding your dealership’s functioning and the areas needing improvement, we explain the features our automotive CRM software provides and how your dealership will benefit from it. We break down each of the problem areas our product strives to solve.
Step 3: Deployment of Our CRM
Our CRM proficient staff will work with you for seven days to oversee the successful installation, train your dealership staff, and ensure smooth operation of your newly installed Spyne’s Connect.ai. After all that’s done, go live and enjoy your dealership’s transformation!
How Spyne’s Connect.ai is the Best Choice for Your Car Dealership Phone System
1. Automated Call Tracking
2. Ensures Customer Retention
Your dealership’s customers are kept engaged with our AI receptionist agent. Automating calls with live tracking guarantees that every consumer is attended to. A cloud based phone system for small business can have a record of the conversation and ensure each customer is given individualized reminders based on their dealership activity.
3. Lead Recovery
Your car dealership phone system can remain forever active by recovering lost leads to ensure your relationships with customers continue to grow. Automotive desking software nurtures leads and improves operational efficiency by analyzing customer interactions.
4. 24/7 Engagement
Spyne’s CRM integration with a dealer management system allows you to capture potential leads anytime. Ensure no leads are missed even after working hours with the constant availability of our AI-based call agent. Stay on top of leads and potential sales efficiently.
5. Consolidated Customer Data
With relevant customer data presented under a unified dashboard in our auto dealer CRM, calls to your dealership get segregated based on conversion likelihood and the lead that presents a better opportunity. Having contact details, vehicle servicing information and buying preferences at your command makes segmentation of calls on priority easier.
6. Tracking of the Sales Process
Conclusion
A car dealership phone system opens numerous business opportunities and helps nurture those relationships into lasting connections. With efficient management systems, your dealership can realize its potential by being omnipresent in the competitive market. Spyne’s automotive CRM services help supercharge your ability to manage extensive customer data and boost your dealership’s reputation.
  
